Elements and Performance Criteria
- Plan and prepare communication
- Identify communication types and networks within the enterprise
- Follow enterprise conventions, policies and procedures when planning and preparing communication activities
- Select communication channels and codes appropriate to objectives, circumstances and receivers
- Plan communication and structure to promote the accurate transfer of meaning
- Establish communication setting and climate appropriate to purpose and content of message
- Prepare or obtain required resources
- Communicate effectively in interpersonal, mediated and group settings
- Use verbal and non-verbal language appropriate to the topic, sensitivities and technical understanding of the persons being addressed
- Respect and consider individual differences
- Adhere to purpose and objectives of communication
- Encourage participation in communication
- Follow conventions, rules, policies and procedures during communication activity
- Evaluate communication
- Assess outcomes against communication objectives and selected channels and codes
- Identify communication barriers and determine and implement strategies for overcoming barriers